Returns & Cancellations
Returns and Cancellations
If you wish to change or cancel an order send an email to firstname.lastname@example.org as soon as possible. Cancellations can only be made on the same working day.
Non Faulty Products
At Sejli, we want you to be happy with every purchase you make with us. If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 30 days of receipt. Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition.
Faulty Products/Other rights to return
In accordance with your statutory rights, you may return products:
Where there has been an error in the price or description of the product ordered or they are otherwise not as described.
The product is faulty (i.e. of unsatisfactory quality or unfit for purpose).
You are entitled to a refund where the products are returned to us within 30 days of receipt.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged".
If your goods are received as faulty or damaged once opened, please contact us at email@example.com within 48 hours of receiving your order.
Please note that we may require images of any damage for our records.
You will be notified by email once your returns have been received, inspected and processed.
Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit. Any items returned are your responsibility until they reach our warehouse in the UK.
If you require a refund we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.
Products purchased as a set can only be returned as a complete set, not as individual items.
Products given as a gift can only be returned by the original purchaser.
When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply.